Frequently Asked Questions
Find answers to common questions about our coffee equipment and services
Do you offer warranties on espresso machines?
Yes, all new espresso machines and grinders come with a standard manufacturer's warranty, typically ranging from 12 to 24 months.
Are the machines bench-tested before shipping?
Absolutely. To ensure quality, our technicians bench-test all commercial and high-end residential equipment before they leave our warehouse.
Do you provide installation services?
We offer professional installation coordination for commercial customers through our national network of certified service providers.
Can I use a home espresso machine for a small cafe?
We recommend light-commercial rated machines for small businesses to ensure longevity and compliance with health department NSF requirements.
What is the best way to maintain my coffee equipment?
Regular backflushing, using filtered water, and scheduled descaling are essential to maintaining the performance and lifespan of your machine.
Do you sell genuine replacement parts?
Yes, we stock only authentic OEM parts to ensure the safety and reliability of your coffee and espresso equipment.